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[ROBOTIS] Please read before posting questions.

조회 수 3806 추천 수 0 2012.02.07 15:22:39
[레벨:30]ROBOTIS *.112.9.210

To our valued customers.

 

1. Before posting questions, please use the search engine to check if there were similar cases or use the Self-Checklist.

   (Click Here for the checklist)

 

2. Please note that restoring the firmware for your controller or DXL fixes some problems, so please try following the instructions at the links below.

CONTROLLER : Click Here

DYNAMIXEL : Click Here

 

3. If you are unable to find a similar case or restore the firmware, then please be sure to include the following information when posting your question.

   a) Environment information (Windows, S/W, etc)

   b) Include name of item with date of purchase (or even an estimated date)

   c) Information as to how it was being used before and after the problem occurred

   d) QC sticker number is any

   e) Status of the LED

   f) Pictures or videos if possible

 

Thank you.

 

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